My valued associate, Charlotte Collins, and I have co-created and produced, and I have conducted the training for our dynamic CUSTOMER SERVICE program entitled…
CUSTOMERS FOR LIFE — CREATING AND KEEPING THEM
WITH TOP-NOTCH CUSTOMER SERVICE
Each of us is a consumer; each of us is a customer of many businesses. We buy, we almost always buy, more of what we want out of necessity AND as a result of our receiving good Customer Service.
If you or your company is looking to make meaningful and memorable changes in your Customer Service delivery system, our intensive program covers a wide scope of issues. We can and will customize with specific modules and products designed to fit YOUR needs.
Current program components include:
Communicating and Image-Making
Dealing with Difficult Customers
Selling Products & Services
Creating Outstanding Internal Customer Service
Strategizing to Serve Self and Customer
Observing and Assessing Various Industry Representatives
The focus of the program centers on the interpersonal communication
inherent in Customer Service: Listening and Speaking.
The complete 10 4-hour unit program package includes:
Trainer’s Manual, Participant’s Manual, Interviews with
Various Industry Experts, available on CD, DVD or VHS.
Options for purchase include
Sale (materials only)
Sale and Training
Customization
Translation
We will gladly quote you a price based on your individual needs and preferences.
Contact Lynne Velling
email: lvelling@vellingcommtraining.com
Ph 626.614.0411
who are obsessed with looking after customers.”
—Harvey Mackay,
Chairman, MackayMitchell Envelope Company
Author, Swim with the Sharks Without Being Eaten Alive
Expanding your Confidence, Connection & Impact
in Professional and Personal Communication
Lynne Velling is also the author of “Finding Your Own Voice,”
in Inspiration to Realization, Vol. II.
Available for purchase.